Shipping policy
Free Worldwide Shipping — On Every Order
We believe getting your NeeDoh should be as stress-free as squeezing one. That's why we offer free shipping on every single order, worldwide — no minimum spend, no hidden fees, no exceptions. Whatever you order, wherever you are, shipping is always on us.
Order Processing
All orders are processed and dispatched within 3 business days of purchase. You will receive a confirmation email as soon as your order is placed, and a dispatch notification with tracking information once your order is on its way.
Orders placed on weekends or public holidays will begin processing on the next available business day.
Estimated Delivery Times
Once your order has been dispatched, please allow the following estimated timeframes for delivery:
European Union (EU) — 7–10 business days
United States (US) — 7–12 business days
Australia (AUS) — 7 business days
Rest of World — 7–14 business days
Please note that these are estimated delivery windows and not guaranteed timeframes. Occasional delays may occur due to high order volumes, customs processing, or circumstances outside our control such as extreme weather or carrier disruption. We appreciate your patience and will always do our best to keep you informed.
Tracking Your Order
Once your order has been dispatched you will receive an email containing your tracking information. You can use this to monitor your delivery at any time. If you have not received a dispatch email within 3 business days of placing your order, please check your spam or junk folder before getting in touch with us.
Didn't Receive Your Order?
If your order has not arrived within the estimated delivery window, please contact us at [your email address] and we will investigate promptly. We are committed to making sure every order reaches you and will work quickly to resolve any delivery issues.
Important Notice
Schylling NeeDoh toys are authentic Schylling products. Due to the current high demand for NeeDoh, we recommend placing your order early to avoid disappointment, particularly around peak gifting periods such as Christmas, Easter, and school holidays.
Questions?
If you have any questions about your order or delivery, our team is happy to help. Reach out to us at support@schyllingneedoh.com and we will get back to you as soon as possible.